SoftwareReviews recognized Kaspersky as a top performer among the leading software providers in the industry for its Managed Detection and Response (MDR) solution.
Based on the 2024 Emotional Footprint report, Kaspersky’s security service garnered exceptional customer feedback, achieving the highest conflict resolution and service experience scores.
The cybersecurity firm’s MDR attained a Net Emotional Footprint of 97%, suggesting that customers have a deep emotional connection with the product. The service received high scores across the board, with 100% for conflict resolution and service experience, 98% for product impact, 96% for pleasant negotiation and contract conditions, and keeping pace with the latest market trends.
“We are always aiming to provide customers with the best expertise and effectiveness, enabling their businesses better performance and productivity. So, we are glad all our efforts to develop and improve our security services are reflected in customer feedback, showing that they see us as a vendor they can rely on,” commented Dmitry Karasev, Head of Services & Education Product Line at Kaspersky.
Kaspersky MDR provides round-the-clock advanced protection against increasing threats, safeguards businesses from cyberattacks, and examines incidents even without cybersecurity experts within an organization. For further information about the service, visit the website.
Read the full SoftwareReviews’ report of Kaspersky MDR through this link.
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