Telco and Internet

Globe and DICT Forge Pact to Introduce Connectivity Index Rating, Enhancing Indoor Internet Experience Nationwide

Memorandum of Understanding Signed by Major Telecom Players to Empower Consumers and Drive Network Improvements


Leading digital solutions platform, Globe recently welcomed a significant development in the telecommunications sector as it signed a Memorandum of Understanding (MOU) with the Department of Information and Communications Technology (DICT). The MOU focuses on establishing a standardized Connectivity Index Rating across the country, aiming to enhance the quality of internet experience within indoor spaces.

The crucial MOU was signed on July 21 during a ceremony at the DICT office in Quezon City. Representatives from major telecom players, including Atty. Froilan Castelo, General Counsel for the Globe Group, DICT Secretary Ivan John Uy, and representatives from PLDT-SMART, Converge ICT, and DITO Telecommunity were present at the event.

The proposed Connectivity Index Rating, put forth by Globe and its industry allies to the Private Sector Advisory Council (PSAC), seeks to provide users with a user-friendly measure to evaluate the quality of internet experience within indoor spaces. The primary goal is to empower consumers to rate their indoor internet experience, enabling them to give immediate feedback to building and establishment owners about the quality of internet services being provided.

Ernest Cu, Globe Group President, and CEO, expressed the importance of the MOU, stating, “The signing of this Memorandum of Understanding is an important step towards truly enhancing the digital landscape of the country. Indoor service experience has been a common complaint among customers, and the decision of selecting service providers, including which data plan to get, lies in the hands of building and establishment owners. Through this rating, public and private sector players will be able to easily identify areas that need connectivity improvement, leading to efficient and effective network investments. Customers can immediately give feedback about their experience, which will ultimately redound to improving overall internet service in the country.”

The Connectivity Index Rating encompasses key parameters such as internet speed, accessibility, availability, and security of services. By providing a valuable reference point for property owners and government institutions, the rating system can help determine the required level of connectivity relative to user traffic within specific areas or buildings.

At present, consumers need a more straightforward method to assess the quality of internet connectivity in places like airports, shopping malls, hotels, libraries, and coffee shops. The Connectivity Index Rating aims to be as intuitive and user-friendly as the traditional 5-star hotel system.
Atty. Froilan Castelo, Globe’s General Counsel, emphasized the positive impact of the rating system, stating, “The Connectivity Index Rating will serve as a compelling incentive for private and public establishments, encouraging them to prioritize high-quality connectivity services in their spaces, benefiting consumers and driving competitiveness.”

With a longstanding commitment to offering Filipinos fast and reliable internet services, Globe sees the Connectivity Index Rating as another opportunity to help enhance the country’s digital environment, making it more dynamic, consumer-oriented, and aligned with international standards. As the implementation of the rating system progresses, it is expected to significantly contribute to the overall improvement of internet services in the Philippines.

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