ChatGenie, which offers AI-driven customer engagement solutions on platforms like Facebook, Messenger, and Instagram, has introduced a unique multi-AI agent framework for its chatbots. This framework is designed to improve the accuracy and relevance of interactions between local businesses and their customers.
With this innovation, ChatGenie aims to secure a portion of the global chatbot market, expected to surpass USD17 billion by 2027.
This technology integrates advanced models from OpenAI (GPT-4o) and Meta’s Llama (Llama 3.1), enabling ChatGenie to deliver smarter and more personalized chatbot experiences in Filipino, English, and local dialects. This helps businesses engage effectively across multiple social media channels.
“Businesses are seeking more accurate and reliable chatbot solutions to meet customer expectations,” said Ragde Falcis, CEO and Co-founder of ChatGenie. “Our multi-AI agent framework employs specialized AI agents that work together to analyze and provide accurate responses to customer inquiries. This approach aims for an accuracy rate between 90–95%, improving upon existing solutions.”
To further enhance its offering, ChatGenie has partnered with Meta to integrate Business Messaging and Click-to-Messenger Ad solutions, enabling seamless customer interaction across Facebook, Messenger, and Instagram while enhancing businesses’ organic and paid marketing efforts.
ChatGenie’s multi-AI framework enhances customer inquiries through specialized agents. The Intent AI Agent identifies the purpose of questions, while the Prompt Guard AI Agent filters out irrelevant ones. The Classification AI Agent directs inquiries to the right workflow, and the Conversation AI Agent drafts responses. Finally, the Refinement AI Agent fine-tunes these responses for accuracy and relevance. Together, these agents aim to create precise and satisfying customer interactions.
Meanwhile, ChatGenie’s platform integrates with Meta’s Business Growth Tools, enabling businesses to send updates and promotions directly to customers. Promo Campaign Agents optimize promotion strategies, Click-to-Messenger campaigns drive ad engagement, and Lead Targeting Agents use customer data for targeted outreach.
Recognizing its strong commitment to helping businesses through its In-App Stores, ChatGenie was chosen to participate in the prestigious Techstars Future of eCommerce Accelerator Program Powered by eBay. Its list of clients includes Sun Life and Vans.
For more information about ChatGenie, visit http://chatgenie.ph/.
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